Shipping policy

Neuro Wiz – Shipping Policy

At Neuro Wiz (a brand of Ana Wiz Ltd), we aim to process and deliver your order as quickly and efficiently as possible. Please review our shipping terms below.

1. Processing Times

Orders are processed within 1–2 working days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched. During peak periods or promotions, processing may take slightly longer.

2. Delivery Options and Times
  • UK Standard Delivery: 2–4 working days
  • UK Express Delivery: 1–2 working days (if available at checkout)
  • International Delivery: Typically 5–15 working days, depending on destination and customs clearance

All delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, delivery method, and order size/weight. From time to time, we may offer free shipping promotions.

4. Tracking

Most orders are shipped with a tracking number, provided in your dispatch confirmation email. Some low-value or small items may be sent by standard post without tracking.

5. Customs, Duties & Taxes (International Orders)

For deliveries outside the UK, you may be responsible for import duties, taxes, or customs clearance fees charged by your local authority. These charges are not included in our prices and must be paid by the customer. Customs processing may also cause additional delays.

6. Failed Deliveries / Incorrect Address

Please ensure your delivery address is correct when placing your order. If a parcel is returned due to an incorrect or incomplete address, or if delivery is refused, we may deduct shipping costs from any refund. We are not responsible for delays or losses caused by incorrect address details provided by the customer.

7. Risk of Loss

Risk of loss or damage passes to you once the order is handed to the carrier. Ownership of goods transfers to you once payment is received in full and goods are dispatched.

8. Contact Us

Email: info@neurowiz.co.uk
Phone: 0800 111 4800 (UK) / +44 (0)208 339 9730 (International)
Address: Ana Wiz Ltd, Heritage House, 52–54 Hamm Moor Lane, Addlestone, Surrey, KT15 2SF, United Kingdom

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